When you order from CustomStickers.com we want you to feel confident that you will receive the best product and that you will be happy with your purchase.
We are now offering a Satisfaction Guarantee on all orders.
What does this mean? It means that if your sticker product doesn't come out right, we will fix it and replace it for free.
All orders will be covered for the following:
1. Incorrect finish (ie. you ordered gloss but received matte)
2. Printing issues (for example flaws in the print, such as print lines or ink issues)
3. Delivery issues (ie. package lost in transit, incorrect item received, wrong quantity)
4. Sizing issues (stickers guaranteed to be within 0.1in of your ordered size at the longest point)
If you opt for and approve a proof, we will also guarantee:
5. Incorrect cut lines (ie. you wanted a square cut but received die-cut)
6. Resolution and enhancements (for low resolution images, our team automatically applies enhancements to improve the quality. We will guarantee that what we print matches the proof in terms of resolution and clarity).
Please note that proofs are automatically approved after our system sends out two e-mail notifications over the period of three days. Auto-approved proofs are not covered for the above. Please watch for our proof e-mails after you place your order. Sometimes proof emails get filtered to spam, so be sure to check there.